I Have A Question!

I Need A Gift Shipped Overnight!

I Forgot A Gift Card!

Our Customer Care Team is available to assist you with all of your gift giving needs, toll free at 1-866-747-5527 Monday-Friday, 9am-5pm Pacific (noon-8pm Eastern).

When Will My Gift Be Shipped?
FedEx pick up service is Monday – Friday only, excluding holidays.

Orders placed Monday-Friday before 10 am Pacific/1pm Eastern typically leave our warehouse the same or next business day.

Orders placed after 10 am Pacific/1pm Eastern, over the weekend or on a holiday, will leave our warehouse the next business day Monday-Friday.

Frequently Asked Questions

  • Do you do local hand deliveries?

    Hand delivery is not available, but we invite you to visit our main office located in Snohomish County, Washington to pick up your purchase. Our “one-day delivery area” with Standard shipping includes most of Washington State and most of the area of Portland, OR.

  • Do you take bulk or corporate orders?

    Absolutely, we love our corporate clients! Whether it’s a one-time special event, a bulk order for employee gifts, or a busy year-round account sending gifts one at a time, can create a corporate account to meet your needs. Our corporate clients enjoy discounted products and shipping – and special rates for personal purchases too!

    Please call our Corporate Account Manager at our toll free number 1-866-747-5527.

    Yes, we customize!! With enough lead time, we can arrange to have your promotional materials (logos, slogans, etc) imprinted on mugs, keychains… whatever you’d like.

    Some of our corporate clients include:

    Several offices of nationwide real estate and mortgage companies
    IHOP regional offices
    Ernst & Young
    Hollywood Stuntman’s Association
    Burger King
    Qantas Airways
    S & G Entertainment
    Infinity Screen Productions

  • May I get a custom-made basket?

    Of course! Our designers love to create custom baskets. Please call us toll free at 1-866-747-5527 or click the Contact Us button above to let us know what we can create just for you. Please note that custom orders, once approved, are non-returnable and non-refundable unless damaged or defective. See refund policy below.

  • May I include a gift card?

    An enclosure card is included in all of our merchandise, with the message you compose at checkout. Please be sure to include your name or the company name so the recipient knows who to thank for the beautiful gift!

  • How secure is this website and what is your privacy policy?

    Our primary concern is the protection of online privacy for all clients and website visitors. Shopping with us through our secure website is one of the safest ways to shop. All information is encrypted, protecting against disclosure to third parties. We do not share, sell, rent or trade your personal information with anyone. During holidays and special sales we will occasionally send our customers a brief newsletter – at most four times a year, as it is not our intention to fill your in-box with spam. To opt out, just reply to the email with ‘Remove’ in the subject line.

  • What methods of payment can I use?

    Use your credit card with confidence on our secure site. All credit cards can be securely accepted or you can choose to use PayPal, which will accept Discover, American Express, MasterCard, and Visa. It is not necessary to have an account with PayPal to use their system.

  • Oops! How do I cancel my order?

    Please call us immediately at toll free 1-866-747-5527 to cancel your order. If we can stop the process before the item has shipped out, we will issue you a full refund. If the order has shipped but has not yet been delivered, we will credit you the cost of the item when it has been returned to our facility (you will be only be charged for shipping).

  • Do I qualify for a refund?

    We offer refunds for any damaged or defective gifts, as long as the claims are placed within 10 days of the gift being received. Items must be returned to our warehouse unconsumed and unwrapped. While all of our products are shelf-stable and need no refrigeration, we do recommend that everything be consumed within 4-6 weeks of receipt.

  • Do you make substitutions?

    At times, we may need to substitute items within one of our gift baskets to ensure freshness and/or timely delivery. Be assured we will always substitute with items of equal or greater value, without compromising the theme, design, color, or quality of the gift.

  • How do you ship chocolate in the summer?

    We want your gift to arrive in wonderful condition, not full of melted chocolate! During the summer, some gift baskets are unavailable – others are available ONLY with 2 day air shipping, which includes a cold ice pack. Other gifts may have a heat-sensitive ingredient substituted for something just as tasty, but more stable. Be assured that the items with which we substitute are a product of equal or greater value.

    Further inquiries can be sent in by clicking the Contact Us button above.

    Time sensitive issues should be handled directly via telephone by calling toll free 1-866-747-5527. Our Customer Care Team is available to assist you 9am-5pm Pacific Time (West Coast), Monday-Friday. If you need to contact us after business hours, please use the Contact Us button above, and please be sure to include your name and order number, so we can quickly locate your order to assist you.